What if I can't attend an appointment?

Session Fee Policy
When you make an appointment that time is reserved for you.  I have set that time aside and, in many cases, it means someone else did not get that appointment time.  Except in the case of extreme emergency, your session fee is payable whether or not you show up to your appointment.  it will be automatically deducted from the credit card you have provided.  When I am being paid by a third party - such as NDIS, you are still required to pay the session fee.

• If you provide between ONE and TWO business day’s notice of cancellation you will be charged a cancellation equal to half the normal session fee.
• If you provide less than ONE business day's notice of cancellation you will be charged the equivalent of the full fee.

Having Telehealth as an option adds to the convenience of attending sessions.